FAQs
How long will my order take?
Because every item is made to order just for you, your order ships 2–4 days after you place it (orders placed after 5:00 PM are processed the next day). In the United States, your order arrives 12–15 days after you place it. For Canada, please allow a few extra days for customs. Each product page shows the estimated delivery dates for an order placed today. To receive your order in the US before Christmas, please order by December 10.
Where do you ship?
All orders ship from our USA facility. We currently ship to the United States and Canada.
How much is shipping?
Standard shipping is free on orders of $100 or more. Orders under $100 ship for a flat $5.99.
Can I change or cancel my order?
You can change or cancel your order within 1 hour of placing it. Once production starts, we're unable to make changes, since each item is custom-made. Email us at support@corwinds.com with your order number as soon as possible and we'll check what's possible.
How do I choose the right size?
Each product page includes a size chart specific to that item. Our apparel runs in a classic fit — if you're between sizes or prefer a relaxed drape, we recommend sizing up. Still unsure? Email support@corwinds.com and we'll help.
What if my order arrives damaged or incorrect?
We're sorry if that happens — we'll make it right. Email support@corwinds.com within 15 days of delivery with your order number and photos (and an unboxing video if available). Once we confirm the issue, we'll send a free replacement.
Do you accept returns?
Because each item is custom-printed just for you, we can't accept returns for the wrong size, color choice or a change of mind. We do offer exchanges (return shipping and reprint costs apply). For damaged, defective or incorrect items, we'll replace them free of charge. See our Refund policy for full details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track Your Order page. If you haven't received tracking within 4 days of ordering, email support@corwinds.com.
I entered the wrong shipping address — what now?
Contact us within 1 hour of placing your order at support@corwinds.com and we'll update it. If the order has already shipped to an incorrect or incomplete address, we can reprint it, but the reshipping cost is your responsibility — so please double-check your address at checkout.
Still have questions?
Email us anytime at support@corwinds.com. Our team replies within 1–2 business days (Monday to Friday).